Effective Date: 01-August, 2026
Welcome to Cardwell. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Us
Cardwell is an online retailer offering a range of quality products, including:
- Natural Jaggery
- Spices
- Kids' Books
- Other products as listed on our website
2. Acceptance of Terms
By using this website, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You agree to comply with these Terms & Conditions and all applicable laws.
If you do not agree with these Terms, please do not use our website.
3. Products
We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.
However:
- Colours may vary depending on your device or screen settings.
- Natural food products such as jaggery and spices may vary in colour, texture, taste, aroma, shape, moisture content, or crystallisation due to seasonal harvests and traditional manufacturing methods.
These natural variations are normal and are not considered product defects.
4. Pricing
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Prices include GST where applicable.
We reserve the right to:
- Change prices without prior notice.
- Correct pricing errors.
- Cancel orders affected by pricing or technical errors.
If your order is cancelled after payment has been received, you will receive a full refund.
5. Orders
After placing an order, you will receive an order confirmation email.
An order confirmation does not constitute acceptance of your order.
We reserve the right to:
- Decline or cancel any order.
- Limit purchase quantities.
- Request additional verification where necessary.
6. Payment
We accept secure payments through approved payment providers available on our website.
Orders will be processed only after successful payment authorisation.
7. Shipping & Delivery
Delivery times displayed on our website are estimates only.
Delivery delays may occur due to:
- Courier delays
- Weather conditions
- Public holidays
- Customs processing (where applicable)
- Incorrect delivery information supplied by the customer
Risk in the goods passes to the customer upon delivery.
8. Returns & Refunds
Our Return, Refund & Replacement Policy forms part of these Terms & Conditions.
Please refer to our dedicated Return, Refund & Replacement Policy for complete details.
Nothing in our policy limits your rights under the Australian Consumer Law.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure.
- Compensation for any reasonably foreseeable loss or damage.
- Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
10. Food Product Disclaimer
Our jaggery and spices are natural food products.
The information provided on this website is for general informational purposes only and should not be considered medical or nutritional advice.
If you have allergies, dietary restrictions, diabetes, pregnancy-related concerns, or any medical condition, please consult a qualified healthcare professional before consuming our products.
Individual reactions to food products may vary.
11. Product Storage
Customers are responsible for storing food products according to the storage instructions provided.
Improper storage after delivery may affect product quality and shelf life.
12. Intellectual Property
All website content, including but not limited to:
- Logos
- Product photographs
- Graphics
- Text
- Product descriptions
- Website design
- Videos
This content is owned by or licensed to [Your Store Name] and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Interfere with website security or functionality.
- Submit false or misleading information.
- Upload malicious software or harmful code.
- Infringe the rights of others.
14. Privacy
Your personal information is collected, stored, and used in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
15. Third-Party Services
Our website may include links to third-party websites or use third-party service providers, including payment gateways and delivery partners.
We are not responsible for the content, policies, or services of third-party websites.
16. Limitation of Liability
To the maximum extent permitted by law, [Your Store Name] is not liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes liability that cannot legally be excluded under the Australian Consumer Law.
17. Force Majeure
We are not responsible for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Industrial disputes
- Transport disruptions
- Power or internet outages
18. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Any changes become effective immediately upon publication on this website.
Continued use of our website constitutes acceptance of the updated Terms.
19. Governing Law
These Terms & Conditions are governed by the laws of Australia.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the Australian courts, unless otherwise required by applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Email: admin@arjunfoods.com.au
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT)