Effective Date: 01-August, 2026
Thank you for shopping with Cardwell. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing your order.
1. Shipping Destinations
We proudly ship to customers throughout Australia and to selected international destinations worldwide.
If your country is available during checkout, we can deliver to your location.
2. Free Shipping within Australia
We offer FREE Standard Shipping on all eligible orders delivered within Australia.
There are no additional shipping charges for standard delivery within Australia unless otherwise stated during checkout.
3. International Shipping
We also ship internationally.
For orders delivered outside Australia:
- Shipping charges are calculated based on the destination, package weight, and shipping method.
- Shipping costs will be displayed at checkout before payment is completed.
- Available shipping options and estimated delivery times will also be shown during checkout.
4. Customs Duties, Taxes & Import Charges
For international orders, your shipment may be subject to:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage or customs clearance fees
- Any other government-imposed charges
These charges are not included in the product price or shipping cost unless clearly stated during checkout.
The customer is solely responsible for paying any applicable customs duties, taxes, import fees, or other charges required by the destination country.
Cardwell is not responsible for delays caused by customs clearance or unpaid import charges.
5. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not processed, packed, or shipped on weekends or public holidays.
During peak shopping periods, promotional events, or public holidays, processing times may be slightly longer.
6. Estimated Delivery Times
Estimated delivery times will vary depending on your location and shipping method.
Typical delivery estimates are:
Australia
- Standard Shipping: 2–7 business days
International
- Delivery times vary by destination and shipping service.
- Estimated delivery times will be displayed during checkout.
Please note that delivery times are estimates only and are not guaranteed.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
You can use the tracking number to monitor your shipment through the courier's website.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Cardwell is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.
9. Delivery Delays
While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Customs inspections
- Transport disruptions
- Industrial action
- Natural disasters
- High shipping volumes
Cardwell is not liable for delays caused by third-party courier services or customs authorities.
10. Damaged or Missing Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
To assist us in resolving your request promptly, please provide:
- Your order number
- Clear photographs of the package and product
- An unboxing video (recommended)
We will assess your request and provide an appropriate resolution in accordance with our Return, Refund & Replacement Policy and the Australian Consumer Law.
11. Risk and Ownership
Ownership and risk of loss for products pass to the customer upon delivery to the shipping address provided at checkout.
12. Shipping Restrictions
Some products may be unavailable for shipment to certain countries due to local import regulations or carrier restrictions.
If we are unable to ship your order after purchase, we will contact you and arrange a refund where applicable.
13. Contact Us
If you have any questions regarding shipping, please contact us.
Business Name: Cardwell
Email: support@cardwell.com.au
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT)